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Shipping Policy

Effective Date: September 2024

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We aim to deliver your orders quickly and efficiently. Please review our shipping policy to understand how we handle shipments.

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1. Shipping Methods and Rates

 

Shipping Options:

  • Standard Shipping: 3-7 business days

  • Express Shipping: 2-3 business days

 

We currently only ship domestically in Australia and shipping times may vary. Shipping rates are calculated based on the destination, weight, and dimensions of your order. You will see the shipping options and rates during checkout.

Free Shipping: We offer free standard shipping on orders over $100, subject to certain conditions.

 

2. Processing Time

  • Orders are typically processed within 1-2 business days of receipt.

  • Please allow additional time during peak seasons or holidays.

Order Confirmation:

  • Once your order is processed, you will receive an email confirmation with tracking information.

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3. Order Tracking

After your order is shipped, you will receive a tracking number via email. 

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4. Shipping Issues

 

Missing or Lost Orders:

If your order does not arrive within the estimated delivery timeframe, please contact us. We will investigate the issue and work to resolve it as quickly as possible.

 

Incorrect or Damaged Orders:

If you receive an incorrect or damaged item, please contact us within 7 days of receiving your order. Provide your order number and details of the issue, and we will assist you in resolving the problem.

 

5. Address Accuracy

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

6. Contact Us

For any questions or concerns about shipping, please contact us. 

Thank you for shopping with us!

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