Effective Date: September 2024

 

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase products, or interact with us in other ways. We comply with the Privacy Act 1988 (Cth) and other applicable privacy laws in Australia.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

• Personal Details: Name, email address, phone number, and postal address.

• Payment Information: Credit card details, billing address, and other necessary payment data (note: we use secure third-party payment processors and do not store credit card details directly).

• Account Information: Username, password, order history, and preferences if you create an account.

• Browsing Data: Information about your use of our website, including IP address, browser type, device information, and pages visited, collected through cookies and other tracking technologies.

• Customer Feedback and Support: Any information you provide through customer service interactions or product reviews.

 

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• To Process Orders: To complete and deliver the products you have purchased, including processing payments, and shipping and delivery.

• To Improve Our Services: To enhance the functionality and performance of our website, and improve your user experience.

• To Communicate With You: To send order updates, promotional offers, newsletters, or respond to your inquiries. You can opt-out of marketing communications at any time.

• For Legal and Security Purposes: To comply with legal obligations, prevent fraud, and ensure the security of our website and services.

• For Research and Analytics: To analyse website usage patterns to improve our products and services.
   

3. Disclosure of Your Information

We may disclose your personal information to third parties under the following circumstances:

• Third-Party Service Providers: We share your information with trusted third-party vendors who assist us in running our business, such as payment processors, delivery partners, email marketing providers, and website analytics tools.

• Legal Compliance: We may disclose your information if required by law, in response to legal processes, or to protect our rights, safety, and property.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners.
   

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that allow us to remember your preferences and track your activity on the site.

You can control cookie settings through your browser settings, but please note that disabling cookies may affect the functionality of certain parts of the website.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We use encryption and other security measures to protect sensitive data such as payment information. However, please be aware that security risks are inherent in the use of the internet.

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6. Access and Correction of Your Information

You have the right to access the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or outdated. If you would like to access or update your personal information, please contact us using the details below.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymise it.

 

8. Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

 

9. Children’s Privacy

Our website and products are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we update the policy, the revised version will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or would like to exercise your rights regarding your personal information, please contact us:
Email: info@medisolutions.info

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.